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Users are bounced between different points in Microsoft for their Surface support needs

  • With the creation of the overview page, users can now access all their Surface support needs in one location. The page provides an overview of the open service and repair requests, and important information like which faulty devices that need to be shipped in order to complete the repair.

  • The page also displays replacement devices in transit and their FedEx tracking number to help users manage their orders.

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