Looking up device warranty is time consuming as users need to search by individual serial numbers and answer a safety question
- Users are now able to import devices in bulk and immediately see each device’s warranty information. With the use of the filters, the IT admin can also sort through the devices by device model, exchange type, coverage status or coverage type.
- If the user needs to contact support or start a repair, that can be done by selecting devices and clicking on the respective button. This experience eliminates the common user frustration of needing to call support and repeat serial numbers and other device information.