Users dislike phone support and want to avoid it when possible
- “Import CSV file” allows the user to import multiple serial numbers at once, without the need to search and select devices. This replaces the most time-consuming part of phone support, which is reading each device serial number.
- “Select devices” allows the user to search for any information about a registered device.
![](https://freight.cargo.site/t/original/i/0c31da66908406b3d6b339177b290d453e2c51767032a36ae3b3255f296f62bc/pain-point-2.png)