Analysis
User Persona
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Persona Strategy
Using the knowledge gained from our interviews, we created two personas that capture the frustrations and goals of a mother and son in the SPS System. Next, we created an empathy map, depicting their thoughts and feelings throughout their portal experience.
Using the knowledge gained from our interviews, we created two personas that capture the frustrations and goals of a mother and son in the SPS System. Next, we created an empathy map, depicting their thoughts and feelings throughout their portal experience.