Research
Analyzing existing UX research
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The design ask was to create three pivots that would live within Microsoft hardware support. These pivots would allow the IT admin to to the following:
Overview: Give the user an overview of their service and repair requests and help them access useful resources.
Warranty: Check the warranty of their devices by serial number.
Repairs: Create new and view details about ongoing repair requests.
I started the project by analyzing the existing research pertaining to the features we were including to learn about the user frustrations and the intent behind the project.
Overview: Give the user an overview of their service and repair requests and help them access useful resources.
Warranty: Check the warranty of their devices by serial number.
Repairs: Create new and view details about ongoing repair requests.
I started the project by analyzing the existing research pertaining to the features we were including to learn about the user frustrations and the intent behind the project.