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Analyzing existing UX research


The design ask was to create three pivots that would live within Microsoft hardware support. These pivots would allow the IT admin to to the following:

Overview: Give the user an overview of their service and repair requests and help them access useful resources.

Warranty: Check the warranty of their devices by serial number.

Repairs: Create new and view details about ongoing repair requests.

I started the project by analyzing the existing research pertaining to the features we were including to learn about the user frustrations and the intent behind the project.

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